Privacy Policy

1. Introduction

Welcome to TruLoveIs. This Privacy Policy describes how TruLoveIs, Inc. collects, uses, discloses, stores, and protects your personal information when you access or use our mobile application, website, and related services (collectively, the "Service").

By creating an account, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration Information: Full name, email address, phone number, date of birth, gender and gender identity, sexual orientation and dating preferences, password (encrypted).

Profile Information: Photographs and videos, biography, education and occupation, location, physical descriptors, interests, relationship goals, responses to prompts and assessments, voice and video recordings, feed posts and stories.

Verification Information: Selfie photographs for photo verification, government-issued identification documents (when required).

Communication Data: Messages sent through the Service, reports and feedback, customer support communications.

Payment Information: Payment method details (processed by third-party providers — we do not store full payment card numbers), transaction history, subscription information.

2.2 Information Collected Automatically

Device Information: Device type, operating system, unique device identifiers, browser type and version, language settings.

Usage Data: Pages and features accessed, time spent on the Service, interaction patterns, search queries, content viewed.

Location Data: Precise location (with your consent), IP-based approximate location, Wi-Fi and Bluetooth signals.

3. How We Use Your Information

We use your information to: provide and maintain the Service; create and manage your account; facilitate matches and connections; verify your identity and age (18+); process transactions and subscriptions; send service-related communications; improve and personalize the Service; ensure safety and prevent fraud; comply with legal obligations; conduct research and analytics.

4. How We Share Your Information

With Other Users: Your profile information, photos, and content you choose to share are visible to other users as part of the Service.

Service Providers: We share data with trusted third-party service providers who assist in operating the Service (hosting, analytics, payment processing, identity verification, customer support).

Legal Requirements: We may disclose information when required by law, regulation, legal process, or governmental request.

Safety: We may share information to protect the safety, rights, or property of TruLoveIs, our users, or the public.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for up to 90 days for safety and legal compliance purposes. Anonymized and aggregated data may be retained indefinitely.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to: access your personal data; correct inaccurate data; delete your data; restrict or object to processing; data portability; withdraw consent; opt out of marketing communications; opt out of automated decision-making.

To exercise your rights, contact us at truloveisapp@gmail.com.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL) and at rest, secure authentication mechanisms, regular security assessments, access controls, and incident response procedures. However, no method of electronic transmission or storage is 100% secure.

8. Children's Privacy

The Service is intended solely for users who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If we discover we have collected information from a minor, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

10. California Privacy Rights (CCPA)

California residents have additional rights: right to know what personal information is collected; right to delete personal information; right to opt out of the sale of personal information (we do not sell your data); right to non-discrimination for exercising your rights.

11. European Privacy Rights (GDPR)

EU/EEA residents have rights under GDPR including: access, rectification, erasure, restriction of processing, data portability, objection, and rights related to automated decision-making. Our legal bases for processing include consent, contract performance, legitimate interests, and legal obligations.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page, sending an email notification, or through in-app notifications. Your continued use of the Service after changes constitutes acceptance.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

TruLoveIs, Inc.
Email: truloveisapp@gmail.com
Website: truloveis.com